Refund policy
Last updated: October 10, 2026
At MILA LANE, we want you to love your purchase. If you need to make a return, our policy below outlines your options and rights.
Nothing in this policy limits, excludes, or modifies your rights under the Australian Consumer Law (ACL). This policy is in addition to your statutory rights, including your right to a repair, replacement, refund, or compensation for a major failure or faulty goods.
1. Return Window
You have 30 days from the date your order is delivered to initiate a return.
2. Change-of-Mind Returns & Conditions
Restocking Fee: A 20% restocking fee (calculated on the item price) applies to change-of-mind returns and size exchanges, and is deducted from your refund or charged before an exchange is sent. No fee applies to faulty, damaged or incorrect items.
For change-of-mind returns or size exchanges:
Items must be unworn, unwashed, and in their original condition with all tags attached.
Return Shipping Costs: The customer is responsible for the return label & postage costs for change-of-mind returns or size exchanges.
Excluded Items: Items marked Final Sale at checkout, along with anything worn, washed, or missing original tags, cannot be accepted for change-of-mind returns.
3. Defective, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect:
Contact us immediately at info@milalane.co with your order number and a photo of the issue.
Return Shipping Costs: MILA LANE will cover reasonable trackable return postage costs or provide a replacement/full refund in accordance with Australian Consumer Law.
4. How to Return Your Item (By Post)
- Initiate Request: Email us at info@milalane.co with your order number and reason for return.
- Approval & Address: Once confirmed, our team will send return instructions, authorization and the return address.
- Pack & Ship: Pack the item securely and send it by post using a trackable shipping service.
5. Refunds & Processing Timeframes
Once your return arrives and passes inspection, we process refunds within 10 business days back to your original payment method.
Contact Us
Business Name: MILA LANE (a registered business name of LT BRANDS PTY LTD)
ABN: 61 702 769 453
Registered Address: 28 Osprey Close, Bayview Heights QLD 4868 Australia
Email: info@milalane.co
Support Hours: Monday–Friday, 8:00 AM–4:00 PM AEST