Got a question? You'll probably find the answer below. If not, email us at info@milalane.co and we'll get back to you within 24 hours.
Orders · Shipping · Returns & exchanges · Sizing & fit · Payment · About Mila Lane
Orders
Can I cancel my order?
Yes, within 1 hour of purchase. Email info@milalane.co with your order number as soon as possible. After 1 hour, your order enters processing and a voluntary cancellation may no longer be possible. Rights to cancel or receive a refund under applicable law remain available.
Can I change my delivery address?
Email us with your order number and the new address as soon as possible. Once your order enters processing (after 1 hour), we can't guarantee changes.
How do I know my order went through?
You'll get a confirmation email straight after checkout. If it doesn't arrive, check your junk folder or contact us.
Shipping
Where do you deliver?
We deliver within Australia.
How long until my order is dispatched?
1 to 3 business days (Monday to Friday) after payment is confirmed.
How long does delivery take?
4 to 11 business days (Monday to Friday) after dispatch. Remote areas may take longer.
How much is shipping?
Standard shipping is $11. Orders of $100 or more ship free.
How do I track my order?
We email you a tracking link when your order is dispatched. You can also visit our Track Your Order page. Full details are in our Shipping Policy.
Returns & exchanges
What is your return window?
30 days from delivery for unworn, unwashed items with tags attached.
Who pays for return shipping?
For change of mind returns, you pay return postage. For faulty items, we pay.
Is there a restocking fee?
Change of mind returns have a 10% restocking fee. There is no fee for faulty items.
What if my item is faulty?
Email us with your order number and a photo. You are entitled to a repair, replacement or refund under the Australian Consumer Law.
When do I get my refund?
Once we receive and inspect your return, we process the eligible refund within 10 business days to your original payment method, less the 10% restocking fee for an eligible change of mind return. A shorter deadline required by applicable law takes priority.
Can I exchange an item?
Email us with your order number and what you'd like instead, and we'll let you know your options. See our Return and Refund Policy for full details.
Sizing & fit
How do I choose my size?
Check the fit note and size options on each product page.
What if I'm between sizes?
Email us before ordering and we'll help you choose. Contact us.
Payment
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Availability can depend on your device, location and payment provider.
What currency are prices in?
Australian dollars (AUD), including GST.
Is checkout secure?
Yes. Payments are processed securely through Shopify, and we never see or store your full card details. See our Payment Policy.
About Mila Lane
Who are you?
Mila Lane is a registered business name of LT BRANDS PTY LTD (ABN 61 702 769 453), based in Queensland, Australia. Learn more on our About page.
Still have a question?
Email: info@milalane.co
Customer service: Monday to Friday, 8:00 am to 4:00 pm AEST. We reply within 24 hours.
Address: 28 Osprey Close, Bayview Heights, QLD, 4868, Australia
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