Your rights
Nothing in this policy limits your rights under the Australian Consumer Law. If an item is faulty, not as described or not fit for purpose, you are entitled to a repair, replacement or refund. If the problem is a major fault, you may choose a refund. We cover the cost of returning faulty items and do not charge a restocking fee for them.
Change of mind returns
You may return unworn, unwashed items with tags attached within 30 days of delivery. For change of mind returns:
- You pay the cost of return postage.
- A 10% restocking fee is deducted from your refund.
How to return an item
- Email info@milalane.co or use our contact page with your order number and the items you want to return.
- Wait for our reply with return instructions and the return address. We reply within 24 hours.
- Post the item back to us and keep your postage receipt.
Please do not send items back before we have replied.
Faulty items
Contact us with your order number and a photo of the fault. We will arrange a repair, replacement or refund, and we pay the return postage.
Refunds
Once we receive and inspect your return, we process the eligible refund within 10 business days to your original payment method, less the 10% restocking fee for an eligible change of mind return. A shorter deadline required by applicable law takes priority.
Items we cannot accept back for change of mind
Items that have been worn, washed, altered or damaged after delivery, and items without their tags. This does not affect your rights for faulty items.
Contact
Mila Lane is a registered business name of LT BRANDS PTY LTD (ABN 61 702 769 453).
28 Osprey Close, Bayview Heights, QLD, 4868, Australia
Email: info@milalane.co
Customer service: Monday to Friday, 8:00 am to 4:00 pm AEST. We reply within 24 hours.
Contact us